Privacy Policy
Your privacy and data security are our priorities
Bright Support is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth), Victorian privacy legislation, and relevant Australian privacy principles. This privacy policy explains how we collect, use, store, and protect your personal information.
Secure Storage
Your information is stored securely with appropriate technical and administrative safeguards
Transparent Use
We only use your information for the purposes disclosed to you and with your consent
Your Rights
You have the right to access, correct, and request deletion of your personal information
What Information is Collected and How Is It Used?
Visitor Logs
When you visit our website, our web servers automatically collect non-personal information such as:
- Browser type and version
- Operating system
- Date and time of visit
- Pages accessed and documents downloaded
- Previous site visited
- IP address
This information is used for statistical purposes to improve our website and services. It is not used to identify individuals.
Email Submissions
When you contact us via email or through our contact forms, we collect:
- Your name
- Email address
- Phone number (if provided)
- Message content
This information is used solely to respond to your inquiry and provide requested services. We do not share this information with third parties without your consent.
Embedded Content
Our website may include embedded content from other websites (e.g., YouTube videos, Google Maps). These websites may collect data about you and use cookies. We recommend reviewing the privacy policies of these third-party services.
Security of Information
Bright Support takes the security of your personal information seriously. We implement appropriate technical and administrative safeguards to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.
Our security measures include:
- Secure servers and encrypted data transmission
- Access controls and authentication systems
- Regular security assessments and updates
- Staff training on privacy and security practices
- Compliance with the Public Records Act 1973 (Vic)
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Access to Information
Under the Freedom of Information Act 1982 (Vic), you have the right to:
- Request access to your personal information held by us
- Request correction of inaccurate or outdated information
- Request deletion of your personal information (subject to legal obligations)
- Object to certain uses of your information
To request access to or correction of your personal information, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable legislation.
If you are not satisfied with how we handle your personal information, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Contact Information
If you have questions about this privacy policy or how we handle your information, please contact us:
Business Name: Bright Support
ABN: 32659000978
Phone: 1800 407 508
Email: care@brightsupport.com.au
Address: 279 Wyndham St, Shepparton VIC 3630, Australia
Facebook: facebook.com/brightsupportcare
This privacy policy was last updated on November 24, 2025
We reserve the right to update this policy. Changes will be posted on this page.